Here at MINT boutique, we pride ourselves on customer service and providing high quality products and are confident that you will love what you have purchased from us. However, from one shopper to another we understand you cannot try garments on before purchasing online and occasionally you may not be 100% happy with what you have purchased.
Therefore we have customized the following returns policy to ensure your shopping experience is a smooth, effortless and most importantly an enjoyable process. In the event that your goods are not in a satisfactory condition, upon receiving, please visit our returns portal.
We Offers a 10 Day Exchange / store credit period from the date you receive your purchases for any of the following reasons.
- The size you ordered doesn’t fit
- The item received is faulty or damaged
- You received the incorrect style
- You received the incorrect size
We will offer an exchange or store/online credit note for change of mind items if the above criteria is met. In the case that you need to return an item/s please head to our returns portal. The expense of postage for all returns will be at the customers own costs.
Your return will always be approved provided the following:
- Item/s is returned within the 10 days of receiving.
- Item/s must be returned with all tags attached and in original condition and packaging.
- Item/s has not been worn, soiled, washed, altered, or miss-handled in any shape of form.
Upon your return being satisfactory in accordance with our returns guidelines you will be issued either an exchange or store credit which has no expiration date.
*Please note that in a circumstance of item/s being of an exchange, change of mind or simply swapping something over all costs associated with the return postage will be the responsibility of the customer. Until your return item/s postage has been paid for, unfortunately your item/s cannot be dispatched upon doing so. Please also note that with all orders over $150 postage costs will occur when having the return sent back.
Mint unfortunately do not offer credit notes or exchanges on pierced jewellery, under garments, or swim wear unless the goods are deemed to be faulty by the manufacture. Shoes must be returned unworn and in the original shoe box.
All sales on reduced items are final unless faulty and cannot be repaired or replaced.
before your order is shipped, our staff personally inspect your item/s and carefully pick and pack your purchase to ensure it leaves and is delivered in its original condition in the event that your goods are not in a satisfactory condition please contact our customer service immediately via email email@example.com or phone (03) 5743 1720. We will try to resolve the problem as quickly as possible. Please help us by providing a photo or two showing the fault, as this will help us with the returns process. In accordance with consumer affairs Victoria, if the garment we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired, then we will send to you a replacement product that matches your original purchase. However, if we are unable to repair or replace your faulty item then we will refund you in full for your purchase.
Please note items that have been damaged from wear and tear are not considered to be faulty.
If an item is considered damaged or faulty, we will contact the supplier and it will be at their discretion to approve this return. They will then notify us as to whether the item will be repaired or replaced.
Customers who place orders for collection will receive a "pick up" notification once the order has been packed. Once this notification has been sent, the order has to be picked up within 10 days for the item/s to be eligible for a credit note or exchange. If the order is picked up after the 10 days the item/s may not be accepted as a return or exchange.
MINT does not issue refunds for change of mind: Refunds will only be authorised in the case the item is faulty and deemed un-repairable by the manufacture and is in accordance with the fair trade practices act.
If your question hasn’t been answered in the above information please contact our boutique via email firstname.lastname@example.org or phone our (03) 5743-1720.