We want you to LOVE your online purchase with us!

If you change your mind for any reason, you are welcome to return it back to us within 10 days from your delivery date. We offer exchange & store credits subject to the following conditions:

To initiate a return, please access the return portal here


Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge;


Items that have been purchased at full price are eligible for an exchange or credit, when returned to us within (10) days from your delivery date. Please note, we are unable to refund or credit the cost of shipping.


All products marked down are FINAL SALE and have a strict no returns, or refunds policy – 10% Sign up discount codes or storewide sales are not included as 'sale items'. Items that are discounted at 40% Off or More of the original RRP are Final Sale. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge. 


Due to hygiene reasons, we do not accept returns for earrings or swimwear.

Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.


We hope you never receive a faulty item and are so sorry to hear you may have, we understand this is disappointing. If you receive a damaged or faulty item, please email us at with photos, your order number and details of the fault and we will endeavour to arrange a replacement or a refund for you as quickly as possible, based on an assessment from the manufacturer. If the manufacturer deems your item faulty, then your refund will be processed (please allow a 2 week processing time from time of receiving item as we need to ship back to brand)

Please note items that have been damaged from wear and tear are not considered to be faulty.

Customers who place orders for collection will receive a "pick up" notification once the order has been packed. Once this notification has been sent, the order has to be picked up within 10 days for the item/s to be eligible for a credit note or exchange. If the order is picked up after the 10 days the item/s may not be accepted as a return or exchange. 


MINT does not issue refunds for change of mind: Refunds will only be authorised in the case the item is faulty and deemed un-repairable by the manufacture and is in accordance with the fair trade practices act. If your question hasn’t been answered in the above information please contact our boutique via email or phone our (03) 5743-1720.