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RETURNS

E-BOUTIQUE RETURNS, EXCHANGES & REFUNDS

HERE AT MINT BOUTIQUE WE PRIDE OURSELVES ON PROVIDING HIGH QUALITY PRODUCTS AND ARE CONFIDENT THAT YOU WILL LOVE WHAT YOU HAVE PURCHASED FROM US.
HOWEVER FROM ONE SHOPPER TO ANOTHER WE UNDERSTAND YOU CANNOT TRY GARMENTS ON BEFORE PURCHASING ONLINE AND OCCASIONALLY YOU MAY NOT BE 100% HAPPY WITH WHAT YOU HAVE PURCHASED.
THEREFORE WE HAVE CUSTOMIZED THE FOLLOWING RETURNS POLICY TO ENSURE YOUR SHOPPING EXPERIENCE IS A SMOOTH, EFFORTLESS AND MOST IMPORTANTLY AN ENJOYABLE PROCESS.

E-BOUTIQUE RETURN & EXCHANGE POLICY

IN THE EVENT THAT YOUR GOODS ARE NOT IN A SATISFACTORY CONDITION PLEASE NOTIFY OUR TEAM IMMEDIATELY VIA EMAIL: ONLINE@MINTBOUTIQUE.COM.AU OR PHONE (03) 5743 1720
WE OFFER A 7 DAY EXCHANGE / STORE CREDIT PERIOD FROM THE DATE OF WHICH YOU RECEIVE YOUR PURCHASES.
AN EXCHANGE OR STORE CREDITS ARE ONLY ACCEPTED ON FULL PRICES ITEMS, SHOULD THEY MEET THE BELOW REQUIREMENTS.

  • MERCHANDISE IS IN A SALEABLE CONDITION ALONG WITH ORIGINAL PACKAGING AND ALL TAGS ATTACHED
  • MERCHANDISE IS NOT WORN, DAMAGED, ALTERED OR WASHED
  • MERCHANDISE IS WRONGLY DESCRIBED
  • MERCHANDISE IS DIFFERENT TO THE ITEM ORDERED

IF YOU WISH TO MAKE AN EXCHANGE THE EXTRA SHIPPING CHARGES WILL BE AT YOUR OWN COST.

* PLEASE NOTE | WE DO NOT ACCEPT RETURNS / EXCHANGES ON THE FOLLOWING ITEMS:

  • SALE ITEMS (UNLESS IT IS A PROMOTIONAL SALE YOU ARE ELIGIBLE TO RECEIVE AN EXCHANGE OR CREDIT NOT ONLY)
  • WAREHOUSE SALE ITEMS
  • JEWELLERY
  • LINGERIE
  • SWIMWEAR
  • HOSIERY
  • HATS
  • ACCESSORIES 
HOW TO RETURN AN ITEM:

EMAIL ONLINE@MINTBOUTIQUE.COM.AU TO REQUEST A RETURN AUTHORISATION NUMBER (RA) AND SEND BACK THE RETURN WITHIN 7 DAYS OF RECEIVING YOUR ITEM. THEN SEND THE ITEMS BACK TO THE FOLLOWING ADDRESS:

  • MINT BOUTIQUE
    75 BELMORE STREET,
    YARRAWONGA, 3730 VIC
    AUSTRALIA
  • DISPLAY RA NUMBER ON THE OUTSIDE OF YOUR RETURN, ALONG WITH BOTH YOUR FIRST AND LAST NAMES.
  • PLEASE FILL IN RETURNS FORM WITH REASON FOR RETURNING ITEM/S
  • SEND ITEMS BACK VIA EXPRESS POST, SIGNATURE ON DELIVERY AND A TRACKING NUMBER INCLUDED, THIS IS PROOF THAT ITEMS HAVE BEEN SENT BACK WITHIN THE 7 DAY TIME-FRAME.
  • ALL RETURNS MUST COMPLY WITH ALL OF THE ABOVE. IF THE RETURN DOES NOT MEET THE ABOVE YOU WILL BE REQUIRED TO PAY THE EXTRA SHIPPING AND HANDLING CHARGES FOR THE ITEM WILL BE RETURNED BACK TO YOU.
* PLEASE NOTE: RETURNS & EXCHANGES WILL BE PROCESSED WITHIN 2-4 WORKING DAYS OF MINT BOUTIQUE RECEIVING THE GOODS AND YOU WILL RECEIVE A CONFIRMATION EMAIL WHEN THE CREDIT NOTE / EXCHANGE HAS BEEN PROCESSED.

FAULTY ITEMS

BEFORE YOUR ORDER IS SHIPPED, OUR STAFF PERSONALLY INSPECT YOUR ITEM/S AND CAREFULLY PICK AND PACK YOUR PURCHASE TO ENSURE IT LEAVES AND IS DELIVERED IN ITS ORIGINAL CONDITION
IN THE EVENT THAT YOUR GOODS ARE NOT IN A SATISFACTORY CONDITION PLEASE CONTACT OUR CUSTOMER SERVICE IMMEDIATELY VIA EMAIL ONLINE@MINTBOUTIQUE.COM.AU  OR PHONE (03) 5743 1720. WE WILL TRY TO RESOLVE THE PROBLEM AS QUICKLY AS POSSIBLE. PLEASE HELP US BY PROVIDING A PHOTO OR TWO SHOWING THE FAULT, AS THIS WILL HELP US WITH THE RETURNS PROCESS.
IN ACCORDANCE WITH CONSUMER AFFAIRS VICTORIA, IF THE GARMENT WE HAVE SENT HAS A MINOR FAULT THEN WE HAVE THE RIGHT TO REPAIR THE FAULT TO THE PRODUCT AND SEND IT BACK TO YOU. IF WE BELIEVE THE FAULT CANNOT BE REPAIRED, THEN WE WILL SEND TO YOU A REPLACEMENT PRODUCT THAT MATCHES YOUR ORIGINAL PURCHASE. HOWEVER, IF WE ARE UNABLE TO REPAIR OR REPLACE YOUR FAULTY ITEM THEN WE WILL REFUND YOU IN FULL FOR YOUR PURCHASE.

PLEASE NOTE ITEMS THAT HAVE BEEN DAMAGED FROM WEAR AND TEAR ARE NOT CONSIDERED TO BE FAULTY.

IF AN ITEM IS CONSIDERED DAMAGED OR FAULTY, WE WILL CONTACT THE SUPPLIER AND IT WILL BE AT THEIR DISCRETION TO APPROVE THIS RETURN. THEY WILL THEN NOTIFY US AS TO WHETHER THE ITEM WILL BE REPAIRED OR REPLACED.  

E-BOUTIQUE RETURN & EXCHANGE POLICY - PRE ORDERED ITEMS

IF YOU CHOOSE TO PRE-ORDER AN ITEM ONLINE, YOU WILL BE REQUIRED TO PAY THE FULL AMOUNT PLUS SHIPPING IN ADVANCE. YOUR ITEM WILL BE SHIPPED OUT TO YOU IMMEDIATELY UPON IT'S ARRIVAL AND YOU WILL BE SENT A SHIPPING NOTIFICATION WITH TRACKING DETAILS.
IF YOU HAVE ANY QUESTIONS IN REGARD TO YOUR PRE-ORDER, INCLUDING INFORMATION ON ARRIVAL TIMES, PLEASE EMAIL US AT ONLINE@MINTBOUTIQUE.COM.AU PLEASE KEEP IN MIND THAT MINT BOUTIQUE CANNOT GUARANTEE YOUR PRE-ORDER WILL ARRIVE ON TIME, AS THERE ARE OFTEN DELAYS FROM THE MANUFACTURER WHICH ARE OUT OF OUR CONTROL.
IF YOU HAVE PRE-ORDERED AN ITEM AND WISH TO CANCEL YOUR PRE- ORDER BEFORE THE ITEM ARRIVES OR YOU HAVE RECEIVED YOUR PRE- ORDER AND WOULD LIKE TO RETURN IT, WE WILL ISSUE YOU WITH A CREDIT NOTE OR EXCHANGE FOR ANOTHER ITEM ONLY

REFUNDS FOR FAULTY ITEMS
IF A REPAIR OR REPLACEMENT IS NOT AVAILABLE A REFUND OR CREDIT WILL BE PROVIDED. ALL SHIPPING COSTS WILL BE REFUNDED. 
PLEASE NOTE: THIS RETURNS POLICY APPLIES ONLY TO PRODUCTS PURCHASED ON THE MINT BOUTIQUE E-BOUTIQUE, NOT INSTORE. IF YOU HAVE QUESTIONS ABOUT OUR IN-STORE RETURNS POLICY, PLEASE EMAIL ONLINE@MINTBOUTIQUE.COM.AU